Terms of Service

The Service is provided by Black Phone s.r.o., a limited liability company (s.r.o.) registered in Slovakia (“Black Phone”, “we”, “us”, or “our”).

• Registered office: Pribinova 100263/4 Eurovea, 811 09 Bratislava, Slovakia
• Contact: [email protected]

By creating an account, purchasing a product, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service you represent that you meet these requirements and that your use complies with all laws that apply to you.

Access to the Service relies on authentication through Discord and, for certain features, linking your redENGINE identity. You are responsible for the activity that happens under your account and for keeping your connected accounts secure.

• Provide accurate information and keep your linked Discord and redENGINE accounts up to date.
• Do not share, sell, or transfer your account, license keys, or access to any other person.
• Notify us promptly at [email protected] if you believe your account has been compromised.

Subject to these Terms and to any active subscription or purchase, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use the Service for your own non-commercial use. We reserve all rights not expressly granted to you.

You agree that you will not:

• Resell, redistribute, sublicense, or commercially exploit the Service or any license key without our written permission.
• Reverse engineer, decompile, or attempt to extract source code except to the extent this restriction is prohibited by applicable law.
• Circumvent authentication, payment, licensing, or usage limits, or share credentials or keys.
• Use the Service to break the law, infringe the rights of others, or violate the terms of any third-party platform you interact with.
• Interfere with, overload, or disrupt the Service, its infrastructure, or other users.

Paid products are described at the point of purchase. Prices are shown before you complete an order and, where applicable, include or state value added tax (VAT). Payments are processed by third-party providers: card payments through Stripe and cryptocurrency payments (BTC, LTC, ETH) through our crypto payment processor. We do not store your full card details.

You are responsible for any transaction, network, or exchange fees charged by these providers. If a payment is reversed, charged back, or otherwise fails after delivery, we may suspend the related access until the matter is resolved.

Products are delivered digitally. Once payment is confirmed, an available license key or entitlement is assigned to your account and made available in your dashboard, typically within a short period. Delivery is considered complete once the key or entitlement is assigned to your account.

Our products are digital content supplied without a tangible medium. Where you are a consumer in the EU, you have a statutory right to withdraw from a purchase within 14 days. However, by starting to use the digital content (for example, by revealing or activating a license key) before the end of that period, you expressly request immediate performance and acknowledge that you thereby lose your right of withdrawal, to the extent permitted by law.

Nothing in these Terms limits your mandatory statutory rights. If a product is defective or not as described, contact us at [email protected] and we will work with you to resolve it, including a repair, replacement, or refund where required by law.

The Service may offer a wallet, rewards, and casino-style features using virtual credits or items. These have no monetary value, cannot be exchanged for cash, and may be modified, suspended, or discontinued at any time. They are provided for entertainment within the Service only.

The Service integrates with third parties, including redENGINE, Discord, and our payment processors. Your use of those services is governed by their own terms and policies. We are not responsible for third-party services and do not control their availability or behaviour.

The Service, including its software, design, text, graphics, and logos, is owned by Black Phone or its licensors and is protected by intellectual property laws. Except for the licence granted above, these Terms do not transfer any rights to you.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. This clause does not exclude any warranty that cannot be excluded under applicable law.

To the maximum extent permitted by law, Black Phone will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid to us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

You agree to indemnify and hold harmless Black Phone from any claims, damages, and expenses arising from your breach of these Terms or your misuse of the Service, to the extent permitted by law.

We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or to protect the Service or other users. You may stop using the Service at any time. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, and limitation of liability) will continue to apply.

We may update the Service and these Terms from time to time. If we make material changes, we will update the “last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Slovakia, without regard to conflict-of-law rules. The courts of Slovakia have jurisdiction over any dispute, except where mandatory consumer protection law grants you the right to bring proceedings in your country of residence.

If you are a consumer and we cannot resolve a dispute directly, you may be entitled to use alternative dispute resolution. EU consumers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Questions about these Terms can be sent to [email protected] or to Black Phone s.r.o. at the registered office listed above.